Our customers deserve the same level of quality, respect, value and professionalism that we would want for ourselves. We believe our company exists to help our customers live a more meaningful and enjoyable life. Our goal is to set the standard of excellence for the industry.
We strive to return the highest profit possible under the guidelines of our objectives. This is achieved through constant innovation and improvement, creative marketing, reducing costs, listening to our customers and fulfilling our commitments.
We understand the uniquness of each customer and tailor our service to meet their individual needs. We give each of our customers personalized attention: addressing them by first names, greeting them with a smile, eye contact, and a handshake. We ensure complete satisfaction. We are willing to go above and beyond the call of duty to provide the highest quality floatation experience to every customer.
Floating can be a vulnerable experience. Our goal is to create a warm and inviting atmosphere in which our customers can feel comfortable and secure. Our speech and demeanor must be professional, calm, and well-informed. We maintain a high level of training for our team members, providing them with the tools they need to give each customer the respect and consideration they need.
We are experts at what we do. We have the tools and the training to deliver on the promises we make. We are committed to doing it right the first time. If we fall short, we make it right. We are always looking for ways to improve our performance and business.
Safety is our first priority. We provide training and equipment to protect the health and well being of both our employees and our clients. We equip our team members with the knowledge, tools and technologies to maximize competency and productivity.
We believe in the unlimited potential of each and everyone on our team. We strive to provide our employees with ongoing opportunities for learning and growth. We are emotionally intelligent leaders who view our employees as members of a necessary team, rather than a means to an end. We provide opportunities for advancement and reward excellence. We abide by our core objectives instilling sound moral, ethical, and business principles.
We get to know each of our employees on a personal level, understanding their hopes, dreams, and aspirations. We use a coaching style of leadership coupled with constructive feedback to help our employees develop. We challenge and encourage each other. We are commited to a culture of professionalism, respect, compassion, and productivity. We foster a respectful work environment where it is the level of performance and quality of work that matters. We are commited to equality for all. We have a zero tolerance policy against discrimination, favoritism, or any behavior that could lead to a work environment with biases or hostilities.
